Privacy Policy

What does this policy cover?
This policy describes how Blue Bear & Co. (also referred to as “us, “we” or “our”) will make use of the data we handle in relation to our customers.

It also describes your data protection rights, including a right to object to some of the processing which we carry out. 

Summary of how we use your data
Blue Bear & Co. uses your personal data to; manage, administer and account for your order(s). We also use this information to keep in touch for these purposes. 

Some data is shared with external marketing services, who use your data to send weekly email marketing newsletters. We rely on your consent for this to be sent and you can withdraw this consent at any time.

What information do we collect?
We collect and process personal data from you when you process an online order. 

This includes:

  • Name 

  • Gender

  • Billing address, email address and phone number

  • Shipping address, name and phone number of intended recipient

  • Payment details, as far as method of payment and/ or last 4 digits of card supplied

  • Marketing preferences, including any consents you have given us

  •  

When you submit to subscribe to our newsletter through our website, this will collect the following personal data:

  • Name

  • Email address

How do we use this information and what is the legal basis for this?
When placing orders through our website, we process your personal data for the following purposes:

  • Payments 

  • Communicating with you

  • Confirmation of delivery address

Where you give consent we will send you direct marketing or promotional material by email.

On other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time. 

We maintain accounting records in order to meet specific legal requirements.

What information do we receive from third parties?
Sometimes, we receive information about you from third parties. For example, we will be notified by our payment platform regarding any fraud detected on your payment and may have access to a fraud analysis report on each transaction, including the IP address of the payment.

Withdrawing consent or otherwise objecting to direct marketing
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes. 

You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at anytime. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.

What rights do I have?
You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format.

These rights may be limited , for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping.

To exercise any of these rights, you can get in touch with us using the details set out below. If you have unresolved concerns, you have the right to complain to the Information Commissioner’s Office. 

We will inform you which information is mandatory when it is collected. If this is not provided, we may not be able to provide you with appropriate assistance, services or support.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse our website site, you are agreeing to our use of cookies.

About cookies
A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s computer hard drive. It is generated by a web page server, which is the computer that operates a website. 

The information the cookie contains is set by the server and can be used whenever the user visits the site. A cookie can be thought of as an internet user’s identification card, which tells a website when the user has returned.

Cookies used on our website
These are the kinds of cookies used by the Blue Bear & Co. website:

1) Technical cookies
These are cookies essential for the correct functioning of our website and are necessary to enable you to navigate the website and use its features.

2) Analytics Cookies
These cookies are used to retrieve information about our website’s usage. They allow us to perform anonymous statistical analysis, in order to improve the user’s experience, including information about page’s visited and our website’s entry points.

3) Cookies for third party software
These cookies are necessary to implement specific functionalities provided by third parties, such as social network shares and maps.

Our website uses cookies from the following third party providers:

  • Facebook

  • Instagram

  • X

  • TikTok 

  • LinkTree

  • Pinterest

4) Profiling cookies
These are cookies used to create user profiles, in order to deliver content and services tailored to the user’s browsing preferences.  

5) Declining cookies
If you would like to decline the use of cookies, you can do this in two ways: Configuring your browser used to visit the website.
Changing third-party service cookie settings.
For more information on how to disable cookies in your browser, please visit www.aboutcookies.org.

Stripe payments
In order to be able to offer you Stripe’s payment options, we are required to provide certain personal information to assess whether you qualify for their payment options and to tailor the payment options for you.

You can find general information on stripe at https://stripe.com/en-gb/privacy-center/legal#how-we-collect-disclose-and-use-personal-data.

Your personal data is handled in accordance with applicable data protection law. If you would like to find out more about how your personal data is handled, please visit

https://stripe.com/en-gb/privacy-center/legal#weve-updated-our-privacy-policy-as-of-february-3-2022.

You can find further information and Stripe user terms at General Data Protection Regulation (“GDPR”).

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in https://stripe.com/en-gb/privacy.

Need help or want to get in contact?
If you have any questions, comments or complaints please do not hesitate to contact us. You can either send an email to: info@bluebearandco.co.uk 

OR write to:

Blue Bear & Co. 
Hedgerows,
Preston Road,
Inskip.
PR4 0TT

Please include your full name, contact details and order number (where applicable).