Terms & Conditions

We are Blue Bear & Co.
This website (www.bluebearandco.co.uk) is provided to you by Blue Bear & Co. (our legal name) (“us”, “we” or “our”). Our registered office is Hedgerows, Preston Road, Inskip. PR4 0TT.

What are these Online Terms and Conditions?
These online shopping Terms and Conditions set out the terms on which you may purchase products from us. The Terms will apply to all orders you make from our website. 

The Terms are an important legal agreement between you and us so please read them carefully and make sure that you understand them before ordering any products from us. If you don’t understand anything in these Terms, you can contact us for help by using the contact information below.

Who can place an order?
You can only place orders with us if you are a consumer and you are 18 years of age or older. You will also need to be able to make payment via one of our accepted payment methods.

Placing Orders
When placing an order, please make sure you provide complete and accurate information (for example, your delivery information). It is your responsibility to make sure that your order is correct and accurately reflects your selection.

After you’ve completed the checkout process, we will contact you using the email address you provided during the checkout process to confirm we've received your order. Your order is only accepted once we contact you again to confirm we've accepted and dispatched your order at which point a legal contract will come into existence between you and us.

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside our delivery areas or because the product was mis-priced by us. If this happens we let you know as soon as possible and we will not charge you for your order.

Paying for your order
We can only accept payment via one of our accepted payment methods. A preauthorisation hold for the amount will be placed on your payment method but we will only take payment once we have accepted your order.

Prices for our products may change from time to time, but these changes won’t affect any order you have already placed.

Orders which are delivered outside of the UK may be subject to customs duties and local taxes not included in our product prices which you will be responsible for. If these apply, they will be shown in the checkout page before you place your order.

You will become the owner of the product you’ve ordered once we have received full payment, including any delivery charges.

Delivery of your order
We are currently able to offer free shipping to addresses within the UK. This is subject to change and will be made clear at checkout if there is a charge. 

We aim to deliver products to you as soon as we can and will contact you with an estimated delivery date when we dispatch your order. Please note that the estimated delivery date is just that and we cannot guarantee delivery by the estimated delivery date.

We’re not responsible for delays outside of our control. If supply of your purchase is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. If the delay is likely to be substantial (3 months or longer) you can contact us to end these Terms and receive a refund for any products you have paid for, but not received.

Blue Bear & Co. Products
Sometimes electronic screens aren’t perfect. A product's true colour may not exactly match that shown on your device or its packaging may be slightly different.

We also offer some personalised products. If you are ordering a personalised product and have requested that we personalise this for you, please make sure all the details you give us are correct. For example; you have sent the correct voice recording; the sound quality is clear; you have selected the correct scent; make sure you have checked the spellings are correct on any gift cards purchased etc. You are responsible for ensuring that these details are complete and correct.

Notify Me
If you have expressed an interest in one of our “OUT OF STOCK” or “COMING SOON” products by hitting the “REGISTER AN INTEREST” button, you will be asked to provide your name and email address. Once the product comes into stock and is available to purchase you will receive a notification email. By providing your name and email address, you have not committed to an order. In order to proceed with your purchase you will need to go through the full checkout process.

Discount Codes
All discount codes issued through email/ newsletter sign up are for online purchase only.
Each code can only be used once.
Discount codes cannot be added retrospectively to previously placed orders.

How do I make a return? 
For information about how to return a item, please see our “RETURNS” policy on our homepage.

How do we use your information?
For information about how we use any personal data you give and how we use cookies on our website please see our “PRIVACY POLICY” on our homepage. 

Need help or want to get in contact?
If you have any questions, comments or complaints please do not hesitate to contact us. You can either send an email to: info@bluebearandco.co.uk 

OR write to:

Blue Bear & Co. 
Hedgerows,
Preston Road,
Inskip.
PR4 0TT

Please include your full name, contact details and order number (where applicable).